Privacy Policy
Last updated: 27/02/2026
Our Commitment to Your Privacy
The Liminal Companion is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.
As a practice informed by social work ethics and human rights principles, we uphold high standards of professional integrity and discretion in all aspects of our work.
This policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect personal information that is necessary to provide safe and effective support, including:
Name, contact details, and preferred communication method
Emergency contact details
Relevant health or care information (where voluntarily provided)
Advance care planning information
Cultural, spiritual, or access needs
Payment and billing information
We only collect information that is reasonably necessary for the services we provide.
How We Collect Information
Information is typically collected:
Through contact forms on our website
During phone or video consultations
In person during sessions
Via email correspondence
You may choose not to provide certain information; however, this may affect our ability to provide support.
How Your Information Is Used
Your information is used to:
Provide end-of-life support services
Develop and review your personalised care plan
Communicate with you regarding appointments or services
Process payments and maintain financial records
Meet legal and ethical obligations
We do not sell, rent, or trade your personal information.
Confidentiality
All personal information and conversations are treated confidentially and handled with professional discretion.
There are limited circumstances where confidentiality may be legally required to be broken, including:
If there is a serious risk of harm to you or another person
If required by law (e.g., court order)
If such circumstances arise, we will discuss this with you wherever possible.
Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored:
Securely in password-protected digital systems
In locked physical files (if applicable)
We retain records only for as long as required to meet legal and professional obligations.
Online Meetings
If you access services via Zoom or MS Teams, these platforms have their own privacy policies. While we take care to use secure settings, we cannot guarantee the security practices of third-party platforms.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you, or request corrections if it is inaccurate or incomplete.
Requests can be made via email at: stacey@theliminalcompanion.com.au
Website Data
Our website may collect basic technical information such as IP addresses or cookies for functionality and analytics purposes. This data does not personally identify you unless voluntarily provided.
Contact
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact: